I led a comprehensive UX audit using heuristic evaluations, cognitive load and task time analysis, error reviews with subject matter experts, accessibility checks, and cross product coherence audits. This surfaced recurring issues such as poor insight prioritization, inconsistent filtering, overbuilt data tables, excessive clicks to reach critical details, buried metrics, and visual noise that obscured trends. In parallel, I conducted interviews and contextual inquiries with analysts, claims auditors, actuarial teams, healthcare operations leaders, executives, and compliance partners, uncovering a key insight: users were not asking for more data, they wanted clarity and confidence in what they were seeing.

Using that information, I restructured the IA around a clear narrative flow from insight to context to action to audit, standardized filtering behavior, simplified navigation, and introduced reusable data grouping and priority based layouts for high value metrics. I designed and built Pareto’s first design system, defining core components, layout and spacing rules, typography scales, data visualization standards, risk and alert color semantics, accessibility guidelines, and consistent interaction patterns across dashboards, which unified the product suite and significantly reduced UI defects.

I also led the UX vision for migrating dozens of Tableau dashboards into Looker, rebuilding complex visuals with standardized logic, clearer drill paths, global visualization rules, improved comparison views, and better performance at scale. Throughout the process, I validated solutions through interactive Figma prototypes tested with analysts across teams, refining dashboard flows, anomaly detection, trend comparison, reconciliation workflows, and accessibility behaviors to ensure the experience was both intuitive and reliable.